Frequently asked questions
Just a quick note beforehand: I’m a one-person business and take care of everything myself, putting a lot of love and passion into each of my products. So I really appreciate your understanding if something doesn’t go perfectly or if any issues come up. If you’re ever unhappy with something, you can always reach out to me and we’ll figure it out together. I’m not a big company like Amazon, just a small independent artist doing her best. :)
Where is Yenaiiru based?
I am based in Germany.
Will my order come with tracking?
Every order comes with a tracking number. You will receive a separate email with your tracking information.
Do you ship to ... ?
I totally understand that you would like to order my products from other countries as well. Unfortunately, international shipping can be quite complicated for small businesses due to business regulations, packaging requirements, and new laws. If I currently do not offer shipping to your country, I unfortunately cannot make any exceptions. However, I am doing my best to gradually make shipping to more countries possible.
Where and how can I find you for the token Pickup at Riftbound Events?
Under the product listing in the description I will update you about which Riftbounds events I will attend and where you can pick them up. Since these events are quite large and I may not always be in the same place, it is much faster for me to send you updates via chat. Therefore I'd like to ask you to joine the Discord Server specifically made for it:
If joining Discord is not possible, please contact me by email instead. It is your responsibility to ensure I can reach you. If this does not happen 24 hours before the day of the event, I will have to cancel the orders.
When placing your order, please make sure to leave a note in the cart stating which event you would like to pick up your order at. At the checkout please choose the shipping Option 'EVENT PICKUP [NAME OF THE EVENT] - NO SHIPPING'.
Can I buy a digital version and print it myself?
I’m sorry, but I don’t offer that option.
Do you use AI?
Fortunately, I don’t get asked that very often. Just to make it clear: I do not support the use of AI in art in any way, and consequently, I do not use it in my own work. Every one of my artworks has been created with love, from the initial sketch to the final result.
When will this product be available again?
Popular products are restocked as quickly as possible. If you are unsure, you are always welcome to contact me. Unfortunately, I cannot always give an exact date for when a specific product will be available again. I usually post updates on my Instagram, but in most cases restocks take around 2–4 weeks.
My order hasn’t arrived or something is wrong.
In that case, please contact me via yenaiiru@hotmail.com. Please also make sure to check my Shipping Policy and Refund Policy